Cindy, was great to work with. She's the first agent my wife and I felt we could trust. She cautioned when necessary and didn't push us at any time into an offer. Cindy wants to make sure you as the buyer are comfortable with the purchase and that you won't run into negativ surprises shortly after. She showed great knowledge regarding the state of technical issues visible or potentially in waiting of properties viewed.

If I'd ever purchase another home, sell our current property or even if I have an issue or question, she's te one I'd get in touch with again.

My family and I are very happy we found Cindy and had her support going through the rough path of purchase!

Cindy Owens and the Five College Realtors Agency are truly deserving of an all-5 star rating. If you are reading this, I can assure you with complete confidence she is an excellent (if not the best) choice to represent you as a buyer, seller, or both! They are all of the highest caliber and Cindy specifically is an amazing person who will work her hardest for you. She will always be the first person we call should we ever need representation in Western Massachusetts. 

Local Knowledge - Cindy knows the ins-and-outs of the entire area. She is a great resource for getting the real, accurate details of a location (Sunderland and Westfield homes, and surrounding areas)

Process Expertise - Cindy has a near-encyclopedic knowledge and was literally instructing other real estate agents involved in our purchase and sale what to do. 

Responsiveness - By text, phone, or email, she responds very quickly if not immediately. She makes you feel as though you are her only client!

Negotiation Skills - She is no push-over! She will work for your best interests and she is realistic and direct when it comes to negotiation.

Details of our experience: We have been working with Cindy for the entire duration we have been in Sunderland from purchase in 2010 to purchase and sale in 2014. Since the day we first met her at an open house showing for another agent, she stood out to us as a different kind of agent - she was genuinely interested in our best interests as clients. Before we decided to have her represent us, we were blown away with her friendliness, professionalism, and above all, honesty. With out hesitation, we decided to have her represent us as buyers in 2010 for the purchase of a condo in Sunderland. What was most impressive was her encyclopedic knowledge of details relating to the purchase and sale of homes (will describe more below). She continuously impressed my father-in-law, who is a professional HVAC tradesman with details that he would only expect from fellow HVAC professionals. At the end of the purchase, we were so happy with our experience we purchased her a Thank You gift. To our surprise, we received a New-Home gift from her as well! It just showed after the fact that she was truly invested in us as people, not just clients.

After a year, we decided to move and with out hesitation contacted Cindy to represent us as sellers. Due to the economy, we sold the condo after three years of being on the market in 2014. Through out the whole time, Cindy was amazing! She stayed with us the entire duration and worked her hardest to arrange open houses, private showings, and made practical, high impact suggestions for home improvement. We truly did not fully appreciate how professional she is until we received an offer and pursued the purchase of our new home. As a representative agent for both purchase and selling a property, we were so fortunate to have Cindy and her associates including Attorney Matthieu Massengill of Mass Elder Planning in Amherst, MA. The two of them made a powerhouse team that not only ensured that all of our paperwork and issues were in order, but the other Real Estate agents were in line as well! It became quickly clear the agent representing the buyers for our location was very unprofessional and the agent representing the seller of our property was highly inexperienced. We closed on both properties on schedule only because Cindy and Matt worked all hours, tooth-and-nail to ensure that everything was completed properly and on schedule. I am still amazed that I am sitting here, writing this review for Cindy, in my new home. Even when things (inevitably) started becoming rocky and we were losing hope to close on time, she (and Matt) kept us on track never losing her professionalism or drive to get us successfully to our goal!

If you are still reading this, I can not honestly describe in words the level of gratitude we have for her for Cindy Owens. Honestly, I don't know where we would be right now if we didn't have her representing us. Cindy is a rare find and all of the agents at Five College Realtors and associates are truly of the highest caliber. We would not hesitate to recommend anyone to Cindy or any of her fellow agents first if they are interested in purchasing or selling in Western Massachusetts. My wife and I insisted on writing this review for her and I am glad we should share our overwhelming positive experience with you as a prospective buyer or seller.